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Find answers to all your questions about Pajar's footwear. Explore our FAQ section for detailed insights on care, sizing, and purchasing of footwear, outerwear, and apparel.

Pajar Canada | Help Center

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Jacket Care

Boot Care

Choosing the right boot size is essential for comfort, support, and overall enjoyment, whether you’re hitting the trails, the slopes, or just navigating everyday life. Here are some key factors to consider when selecting your boot size:. Length and W

<p id="isPasted">Choosing the right boot size is essential for comfort, support, and overall enjoyment, whether you&#x2019;re hitting the trails, the slopes, or just navigating everyday life. Here are some key factors to consider when selecting your boot size:</p><h4 id="1-measure-your-feet">1. Measure Your Feet</h4><p>Length and Width: Start by measuring both the length and width of your feet. Stand on a piece of paper, trace your foot, and measure the longest and widest points.</p><p>Time of Day: Feet can swell throughout the day, so measure them in the afternoon or evening for the most accurate size.</p><h4 id="2-consider-sock-thickness">2. Consider Sock Thickness</h4><p>If you plan to wear thick socks, you may need to go up half a size. Conversely, thinner socks might require you to stick with your regular size.</p><h4 id="3-check-the-sizing-guide">3. Check the Sizing Guide</h4><p>Different brands often have varying size charts. Always refer to the specific brand&#x2019;s sizing chart for accurate measurements.</p><h4 id="4-assess-boot-style">4. Assess Boot Style</h4><p>Different styles (e.g., hiking boots, snow boots, fashion boots) may fit differently, so ensure you choose a size that matches the intended use.</p><h4 id="5-consider-foot-conditions">5. Consider Foot Conditions</h4><p>If you have specific foot issues like flat feet, high arches, or bunions, look for boots designed to accommodate those conditions.</p><h4 id="6-break-in-period">6. Break-In Period</h4><p>Keep in mind that some boots may require a break-in period. A snug fit at first can often loosen up slightly over time, but they shouldn&#x2019;t be painfully tight from the start.</p><h4 id="7-check-for-adjustable-features">7. Check for Adjustable Features</h4><p>Some boots come with adjustable laces, straps, or buckles, allowing for a more customized fit. Make sure these features work well with your foot shape.</p><h3 id="consult-the-size-chart-here"><a href="https://us.pajar.com/pages/size-chart">Consult the SIZE CHART here.</a></h3><p>By keeping these factors in mind and using a sizing chart as a reference, you can find the perfect boot size that will keep your feet happy and ready for adventure!</p>

Boot sizing

Our return and exchange policy allows for returns within 30 days from the date of receipt of your order. To initiate a return or exchange, please use our return portal  , accessible directly at the provided URL. There you'll find step-by-step instruc

<p>Our return and exchange policy allows for returns within 30 days from the date of receipt of your order. To initiate a return or exchange, please use our <a href="https://pajarcanada.loopreturns.com/#/" id="isPasted">return portal</a>&#xA0; , accessible directly at the provided URL. There you&apos;ll find step-by-step instructions to complete the process.</p><p>Ensure the items are in new, unused condition and include all original hangtags, packaging, and components. Some categories like base layer products may not be eligible for return. After we receive your items at our warehouse, allow up to 3 days for our evaluation process. Once completed, you will receive an email confirmation for your refund or exchange.</p><p>Please remember that shipping costs are calculated at checkout. Free shipping is offered for exchanges. Shipping costs for products to be refunded are not covered. If your return is authorized, you will receive a prepaid return shipping label via email. Do not forget to include a signed copy of the RMA documentation with your return.</p>

What is the process for a return or exchange of my order?

Please reach out to customer service with clear pictures of the defect, a copy of the purchase receipt, and a description of the problem for a warranty claim. If you have received a product with missing components, such as hoop clips for boots, pleas

<p>Please reach out to customer service with clear pictures of the defect, a copy of the purchase receipt, and a description of the problem for a warranty claim.</p><p>If you have received a product with missing components, such as hoop clips for boots, please provide your order details and the specific missing part. We will verify the contents of your original order and send the missing item to your indicated address. In certain situations, especially on out-of-warranty claims, we may offer a gesture of goodwill, such as a discount on your next purchase.</p>

What should I do if my product has a defect or damage after purchase?

To track your order or find out the estimated delivery time, please allow a processing timeline 72h from the order date. Once your order is packed and ready to ship, you will receive an email confirmation with the tracking details. The standard deliv

<p>To track your order or find out the estimated delivery time, please allow a processing timeline 72h from the order date. Once your order is packed and ready to ship, you will receive an email confirmation with the tracking details. The standard delivery timeline is an additional date range from the shipment date. For immediate tracking information upon confirmation, a tracking number will be provided which you can verify with the designated shipping company.</p>

How can I track my order or find out the estimated delivery time?

We take pride in the quality of our products and customer satisfaction, hence offering a limited 6-month warranty on outdoor boots purchased through our website. To pursue a warranty claim, please provide us with the following information via email:.

<p>We take pride in the quality of our products and customer satisfaction, hence offering a limited 6-month warranty on outdoor boots purchased through our website. To pursue a warranty claim, please provide us with the following information via email:</p><ul><li>Your proof of purchase.</li><li>The location where the item was bought.</li></ul><p>If the item was not purchased on our website, you should reach out to the point of purchase first for further assistance. We await your response to proceed.</p>

What is the warranty policy for outdoor boots purchased on your website?

We only ship to the United States and Canada.

<p>We only ship to the United States and Canada.</p>

Do you ship to international locations and what are the shipping terms?

Once an order is placed, it is not possible to cancel or modify it. However, you may return the order once you receive it. It is also possible to contact us in case the order has not been processed yet.

<p>Once an order is placed, it is not possible to cancel or modify it. However, you may return the order once you receive it.&#xA0;</p><p><br></p><p>It is also possible to contact us in case the order has not been processed yet.</p>

Can I cancel or modify my order after placing it?

We do offer heritage repair services for our customers who wish to repair their Pajar boots. For out-of-warranty services, photographs of the boots along with your invoice (if available) are required to assist you further.

<p>We do offer heritage repair services for our customers who wish to repair their Pajar boots. For out-of-warranty services, photographs of the boots along with your invoice (if available) are required to assist you further.</p>

Do you offer repair services for products that are out of warranty or without a receipt?

To initiate a return for your online purchase, please visit our Returns Portal where you can submit your return request. Once authorized, you will receive a prepaid return label via email to send back the item. Please note that items must be new, unu

<p>To initiate a return for your online purchase, please visit our Returns Portal where you can submit your return request. Once authorized, you will receive a prepaid return label via email to send back the item. Please note that items must be new, unused, with all original tags, packaging and protective materials inside to qualify for a return or exchange. Items bought online must be returned exclusively through our online portal and cannot be processed in retail stores. After we receive your return at our warehouse, the evaluation process can take up to 7 business days, followed by a confirmation email for your refund.</p>

How do I return an item I purchased online?

If you are experiencing difficulties in unsubscribing from our emails, rest assured that we can assist you.

<p>If you are experiencing difficulties in unsubscribing from our emails, rest assured that we can assist you.</p>

How can I unsubscribe from your emails?

We understand the need to replace worn crampons to continue using your boots comfortably. In the event of worn-out crampons, we can assist you with acquiring replacements. Kindly send us photos of the boots, along with your full name, phone number, a

<p>We understand the need to replace worn crampons to continue using your boots comfortably. In the event of worn-out crampons, we can assist you with acquiring replacements. Kindly send us photos of the boots, along with your full name, phone number, and complete shipping address. Upon receiving this information, we will proceed to help you if possible.</p>

Can I purchase replacement crampons for my boots, and how do I request them?

Discount codes cannot be combined with other offers or promotions, ensuring fairness and clarity in our promotional activities.

<p>Discount codes cannot be combined with other offers or promotions, ensuring fairness and clarity in our promotional activities.</p>

Are discount codes combinable with other offers or promotions?

At Pajar Canada, we are proud to offer a repair service exclusively for our Heritage Collection boots. This service ensures that your investment in premium craftsmanship can be maintained for years to come. Only boots from the Heritage Collection are

<p data-start="111" data-end="323" id="isPasted">At Pajar Canada, we are proud to offer a repair service exclusively for our <strong data-start="187" data-end="210">Heritage Collection</strong> boots. This service ensures that your investment in premium craftsmanship can be maintained for years to come.</p><h2 data-start="325" data-end="350" id="what-can-be-repaired">What Can Be Repaired</h2><p data-start="351" data-end="514">Only boots from the <strong data-start="371" data-end="394">Heritage Collection</strong> are eligible for repair. Regular boots or footwear outside of this collection cannot be repaired through our program.</p><h2 data-start="516" data-end="544" id="how-to-request-a-repair">How to Request a Repair</h2><p data-start="545" data-end="780">If your boots are part of the Heritage Collection, you can submit a repair request through the <a href="https://ca.pajar.com/pages/heritage-repair-service"><strong data-start="640" data-end="674">Heritage Repair Service Portal</strong> a</a>vailable on our website. There, you&#x2019;ll find detailed instructions on how to proceed with your request.</p><p data-start="782" data-end="828">[Visit the Heritage Repair Service Portal &#x2192;]</p><h2 data-start="830" data-end="850" id="important-notes">Important Notes</h2><ul data-start="851" data-end="1045"><li data-start="851" data-end="955"><p data-start="853" data-end="955">If your request does not specify <strong data-start="886" data-end="909">Heritage Collection</strong> boots, repair services will not be offered.</p></li><li data-start="956" data-end="1045"><p data-start="958" data-end="1045">Please ensure that your boots are from the Heritage line before submitting a request.</p></li></ul>

Heritage Boot Repair Service

Finding the perfect fit is key to staying comfortable and warm in your Pajar footwear. We typically suggest ordering ½ to 1 full size larger than your regular shoe size. This extra room ensures:. Your toes can wiggle freely for comfort. Proper air ci

<p data-start="125" data-end="213" id="isPasted">Finding the perfect fit is key to staying comfortable and warm in your Pajar footwear.</p><h2 data-start="215" data-end="245" id="our-sizing-recommendation">Our Sizing Recommendation</h2><p data-start="246" data-end="359">We typically suggest ordering <strong data-start="276" data-end="303">&#xBD; to 1 full size larger</strong> than your regular shoe size. This extra room ensures:</p><ul data-start="360" data-end="505"><li data-start="360" data-end="408"><p data-start="362" data-end="408">Your toes can <strong data-start="376" data-end="393">wiggle freely</strong> for comfort.</p></li><li data-start="409" data-end="505"><p data-start="411" data-end="505">Proper <strong data-start="418" data-end="437">air circulation</strong> inside the boot, which helps prevent your feet from getting cold.</p></li></ul><h2 data-start="507" data-end="532" id="check-the-size-chart">Check the Size Chart</h2><p data-start="533" data-end="660">For additional guidance, please refer to our detailed<a href="https://ca.pajar.com/pages/size-chart"> <strong data-start="587" data-end="601">Size Chart</strong></a> to compare measurements and choose the best fit for you.</p><p data-start="533" data-end="660"><br></p><p data-start="533" data-end="660"><br></p>

How to Choose the Right Size for Pajar Footwear

If you purchased an item in one of our physical stores, we cannot accept the return. Please visit the store so the team there can assist you. If you purchased online, the store won't be able to accept your returns.

<p>If you purchased an item in one of our physical stores, we cannot accept the return. Please visit the store so the team there can assist you.</p><p>If you purchased online, the store won&apos;t be able to accept your returns.&#xA0;</p>